All cases will be considered on their individual merits
Any appeal against your PCN must be made in writing within 28 days of issue and be sent as follows:
Customer Portal: | Email: | In Writing To: |
---|---|---|
www.paymypcn.net | appeals@paymypcn.net | Asteria Parking c/o PCN Parking Solutions, |
PO Box 5419 Hove | ||
BN52 9AN |
If this Parking Charge Notice is challenged within the first 14 days and the appeal is rejected,
we will then extend the period in which the reduced charge is available by a further 14 days.
If you submit your appeal after the first 14 days, the option to pay the reduced amount is
no longer available and the full PCN value will be due for payment.
If your appeal is rejected, you will then be provided with details
on how to appeal further, to an independent body.
(see below)
Independent Appeals Service – www.theIAS.org
The IAS provides an Alternative Dispute Resolution scheme for disputes of this type.
We may engage with the IAS Non-Standard Appeals Service at our discretion
providing our internal appeals process has been followed correctly.
If the PCN is not paid or appealed
In the event of non-payment or the formal submission of an appeal within the first 28 days,
the account will be sent to our appointed debt resolution specialists for collection,
where additional costs and charges for collection will be added to the value of the PCN.
(to a value no higher than £170)
For free information and advice on Parking Charge Notices and how to resolve matters
before they escalate, simply visit : www.247advice.co.uk
View our Appeals Handling Policy here: AppealsPolicy
Registered Office: Preston Park House, South Road, Brighton, East Sussex, BN1 6SB
Copyright © 2023 Asteria Parking Limited is a company registered in England with company number 14990652
Data Protection Number: ZB565964